FAQ

Shipping
Do you offer shipping worldwide?
 

Yes we do. We ship with Australia Post who ship our parcels internationally. You can view a list of countries we ship to in our shipping policy.

 
What are your shipping rates?
 
 
How long will my order take to arrive?
 
 
Returns
Can I return my product?
 

If you are not completely satisfied with your purchase for any reason, you may return your order for an exchange of item or store credit.

 
What criteria do I meed to meet to be eligible for an exchange or credit note?
 
 
What is the process to receive an exchange or credit note?
 
 
When will I receive my exchanged order?
 
 
Ordering and Payment
What payment options are available?
 

We take Visa, MasterCard, American Express, Bancontact, iDEAL, Shop Pay, Apple Pay and Google Pay. We also offer Paypal and Afterpay as well.

 
Can I cancel my order?
 
 
Sizing
How do I know what size I am?
 

Please refer to the sizing guide on the sizing page. We also place sizing charts in the description of each product. If you would like help in knowing what size to choose, please email hello@hysteriastudios.com.au and a customer service member will get in touch as soon as possible.

 
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